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Here’s what the ‘new normal’ in hotel facilities will look like

Employees and guests will be given kits with masks, wipes, and sanitizers to ensure everyone's safety.

On Thursday night, May 28, President Rodrigo Duterte announced that the National Capital Region (NCR) or Metro Manila will be transitioning to the general community quarantine (GCQ) starting June 1. It can be recalled that the Manila has been under the enhanced community quarantine (ECQ) since March, and all businesses and establishments deemed non-essential were forced to cease operations for the meantime.

But with the shift from a stricter quarantine to one with looser restrictions and regulations, more businesses will now be allowed to resume operations, including hotels. And in line with the reopening of such establishments, the City of Dreams Manila—a popular resort and hotel in Parañaque City—has released guidelines for guests who will be visiting once they reopen.

New Normal

For restaurants in the City of Dreams premises, they will only be allowed to accept 50% of its usual capacity for those who want to dine in. Menus of these restaurants are being designed to promote the ‘new normal’ hygiene practices the resort will be observing.

Photo from

Guests will also be provided menus should they prefer to enjoy City of Dreams’s best-sellers in the comfort of their own home. These restaurants will also be working on a reduced staff to ensure physical distancing between employees. (Read: Will table barriers be the ‘new normal’ in PH restaurants?)

Strict Guidelines

(Left) Photo by Tai’s Captures on Unsplash; (Right) Photo from Agoda

Patrons who will be staying at the hotel will be given ‘amenity kits’ which will consist of face masks, face wipes, gloves, and hand sanitizers upon check-in. Hotel key cards will also be sanitized regularly after check-out of guests.

The establishment’s front desks, elevator lobbies, entrances, and taxi lanes will have markers so guests can maintain physical distancing while in line. Elevator buttons and escalator railings will also be sanitized every half an hour. (Read: How is ‘safe malling’ ensured in SM stores and supermarkets?)

“We have been consulting closely with PAGCOR, the Department of Health and the Parañaque Health Office to fully comply with health standards and government guidelines, even going beyond the basic requirements whenever possible, to ensure a safe environment for the health and well-being of City of Dreams Manila’s guests and colleagues,” said Kevin Benning, City of Dreams Manila COO.

Watch: Filipino doctors give tips on how to navigate the ‘new normal’

Photo from Fullon Hotel

Staff of the resort-hotel are provided face masks, gloves, wipes, and hand sanitizers. Free rapid test kits were also offered to all employees and anyone who tests positive will be provided an RT-PCR test for a more accurate result. These employees who would be needing an RT-PCR test will be quarantined while waiting for results.

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