At least once, while we’re scrolling through our social media feed, we’d see a lengthy post detailing how a good samaritan came across a food delivery rider who got pranked by a customer or is selling their unclaimed orders because their order got cancelled in the middle of the delivery process.
One of the pranks that went viral on the internet is when a group of teen ‘influencers’ pranked a food delivery rider and ordered over P2,000 worth of milk teas. The group, later on, refused to claim it when the food delivery rider arrived. (Read: Gubat QC Hires Tricycle Drivers To Deliver Food Amid Quarantine)
Another one is when a customer ordered P360,000 worth of meals from a fast-food chain. She canceled it mid-order, saying that it was a prank—and luckily, the rider hasn’t ordered the food yet. The customer, who was found to be a repeat offender has been banned from the food delivery platform for life.
These stories are heartbreaking, to say the least, because these drivers are investing a lot of their money, time, and effort for this honest job. They are working day and night to provide food for their families and keep a roof over their heads, and some customers are still taking advantage of it.
Protection for riders
Because of encounters like this, a bill is now being filed by AKO Bicol Party-list Representative Alfredo Garbin to hold liable these no-show customers and pranksters. (Read: Here’s a list of PH restaurants that are open for take out and delivery)
House Bill 6958, once approved, will prohibit order cancellations once the food has been ordered and paid for or is on the way to the customer. “Laganap kasi ang pangloloko sa deliveries kaya this bill should serve as an announcement and sink into the consciousness na sersoyo dito ang Congress,” Rep. Garbin says.
Anyone who cancels their order after purchase will be required to pay a P100,000 fine on top of the payment for their orders. They will also have to pay the food service provider double the amount charged for their canceled orders (e.g. delivery fees).
Aside from that, any customer who demeans, harasses, or humiliates a rider may be subject to at least six months of imprisonment. But this provision can still be amended if the committee finds the punishment harsh. (Read: What Will Happen If The Anti-Terrorism Bill Gets Signed Into Law?)
The bill will also require food delivery service providers to verify the identity of their users and customers by asking them to provide a valid ID and proof of billing to confirm their address. Verification must be in the form of video calls.